SANDY, UT, January 24, 2012 -- Opengear, a leading provider of secure enterprise-grade console servers and remote management solutions, today announced the launch of its next-generation, customizable remote monitoring and management (RMM) gateway product family, the Opengear ACM5500. Opengear makes it easy for MSPs (Managed Service Providers) to remotely monitor and manage their customers' network infrastructure , whether on the road, in an office, or at another customer site. Customized alert thresholds proactively track device status, and can fix problems before a customer is even aware of them, or before they become a crisis.
Until now, tools to help monitor and manage a variety of application software and both network and environmental devices have been complex and expensive. With Opengear's dedicated secure hardware agent, MSPs have visibility into and the ability to monitor and control customers' network infrastructure devices even behind a firewall - easily and affordably. Based on open standards, the Opengear ACM5500 product family complements the tools currently used to manage customers' IT environments (i.e., Cisco , Juniper, Avaya, F5, etc.), so there is no "rip and replace."
Opengear expands RMM for network/IT devices (both SNMP-based and non-SNMP based), environmental devices and software applications (e.g., Microsoft Exchange Server, etc.). The ACM5500 provides serial console-port connectivity , environmental monitoring, power management and monitoring and remote site storage of offline logs and running configuration files. The ACM5500 family also includes environmental sensors, local 4GB storage, internal v.92 and cellular modems that enable out-of-band access , auto response, power management and security . With the Opengear ACM5500 family of RMM gateways, secure in-band and out-of-band access to remote sites is available from anywhere in the world, thereby providing better control and visibility into a network and its physical environment.
Secure, Out-of-band RMM Gateways for MSPs
Opengear has seen incredible growth over the past few years from MSPs who use Opengear remote management gateways to manage multiple remote sites. Opengear provides out-of-band and cellular connectivity to enable remote management of equipment including servers, routers, switches, firewalls, telephony equipment, UPS and remote power management solutions - even when the network is offline. Additionally, the ability to monitor various environmental conditions like vibration, water, temperature, humidity, door opening, pressure sensors, IP surveillance cameras, and send notifications of status or alerts provides MSPs with a complete solution all in one small product. (continued...)