The Enterprise Security Supersite NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Network Security Viruses & Malware Cybercrime Security Solutions More Topics...
You are here: Home / Network Security / Avaya Aura Brings Virtualization to UC
DDoS Protection Powered By Verisign
Avaya Brings Virtualization to Unified Communications Platform
Avaya Brings Virtualization to Unified Communications Platform
By Jennifer LeClaire / Enterprise Security Today Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
DECEMBER
11
2012


Avaya is pushing the virtualization envelope straight into the realm of unified communications. The company just unveiled a new communications architecture for virtualized UC applications.

Dubbed Avaya Aura Virtualized Environment, the new technology aims to help businesses accelerate mobile collaboration applications across their organization. Avaya is pushing benefits like high reliability, simplicity, functionality and flexible options for deployment.

Zeus Kerravala, principal analyst at ZK Research, said virtualization represents the logical evolution for communications technology.

"Virtualization has clearly transformed every part of IT except communications technology. It's just recently that IT has had the capability to run on software platforms and I think the next logical step is to have them run on virtual platforms," Kerravala said. "That gives communications the same level of flexibility and ability that other software has because they run on" virtual machines.

The Virtualized UC Trend

According to IDC, 75 percent of organizations said virtualization is considered for the default build of new server hardware. What's more, the top concern preventing companies from increasing virtualization is reliability, according to V-Index, a virtualization industry quarterly survey.

More companies are choosing virtualization to reduce the complexity, equipment and costs of their IT operations. The critical next step is the virtualization of unified communications, with 70 percent of companies planning to virtualize their UC applications, according to Nemertes Research.

"Driven by a desire to reduce costs, improve flexibility, and enhance resiliency, more than 70 percent of companies are planning to virtualize their UC applications, leveraging the same infrastructure that supports other business-critical applications," said Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes Research. "But before IT architects adopt UC virtualization, they must ensure that available solutions can meet the performance, management and high availability requirements associated with UC platforms."

Critical Systems Availability

With Avaya Aura Virtualized Environment, all the critical systems availability features of Avaya Aura's server-based platform -- including software duplication, redundant session controls for Session Initiation Protocol access and a survivable core -- are maintained. That, the company said, drives business continuity and reduces risk in virtualized environments.

Avaya said virtualization allows businesses to easily expand UC functions and users without adding new equipment -- and to do it quickly by cutting deployment times. Companies with VMware cloud infrastructure in their data centers can integrate Avaya Aura applications onto their existing server environment.

Avaya Aura also extends virtualization to its call center application, Call Center Elite. With less equipment required, companies can add contact center agents more swiftly and cost-effectively, based on seasonal, sales and purchasing trends. This brings the unique ability to improve oversight and delivery of customer service using virtualization.

"To ensure top-notch customer service, virtualized Aura lets us ramp up contact centers quickly -- up to 20 percent faster. This is great for seasonal spikes, when we need to add resources on the spot," said Joe McCorkle, director of IT UC/Voice Services for RealPage Inc., which is a software-as-a-service (SaaS) products and services provider to the rental housing industry.

"We were able to set up a temporary, 70-agent contact center using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualized environment."

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN NETWORK SECURITY
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Mobile Technology Spotlight
iWatch Watch: What Will Apple Ask Us To Wear?
There are still more questions than answers when it comes to details about the smart watch Apple seems poised to debut on Sept. 9. In fact, nobody seems completely sure that it will be a smart watch at all.
 
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
 
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
 

Navigation
Enterprise Security Today
Home/Top News | Network Security | Viruses & Malware | Cybercrime | Security Solutions | Mobile Security | Disaster Recovery | Windows Security
Data Security | EST Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.