Newsletters
The Enterprise Security Supersite NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Network Security Viruses & Malware Hackers Security Solutions More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Network Security
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Avaya Brings Virtualization to Unified Communications Platform
Avaya Brings Virtualization to Unified Communications Platform

By Jennifer LeClaire
December 11, 2012 9:52AM

Bookmark and Share
Virtualization allows businesses to easily expand unified communication functions and users without adding new equipment -- and to do it quickly by cutting deployment times. Companies with VMware cloud infrastructure in their data centers can integrate Avaya Aura applications onto their existing server environment.
 


Avaya is pushing the virtualization envelope straight into the realm of unified communications. The company just unveiled a new communications architecture for virtualized UC applications.

Dubbed Avaya Aura Virtualized Environment, the new technology aims to help businesses accelerate mobile collaboration applications across their organization. Avaya is pushing benefits like high reliability, simplicity, functionality and flexible options for deployment.

Zeus Kerravala, principal analyst at ZK Research, said virtualization represents the logical evolution for communications technology.

"Virtualization has clearly transformed every part of IT except communications technology. It's just recently that IT has had the capability to run on software platforms and I think the next logical step is to have them run on virtual platforms," Kerravala said. "That gives communications the same level of flexibility and ability that other software has because they run on" virtual machines.

The Virtualized UC Trend

According to IDC, 75 percent of organizations said virtualization is considered for the default build of new server hardware. What's more, the top concern preventing companies from increasing virtualization is reliability, according to V-Index, a virtualization industry quarterly survey.

More companies are choosing virtualization to reduce the complexity, equipment and costs of their IT operations. The critical next step is the virtualization of unified communications, with 70 percent of companies planning to virtualize their UC applications, according to Nemertes Research.

"Driven by a desire to reduce costs, improve flexibility, and enhance resiliency, more than 70 percent of companies are planning to virtualize their UC applications, leveraging the same infrastructure that supports other business-critical applications," said Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes Research. "But before IT architects adopt UC virtualization, they must ensure that available solutions can meet the performance, management and high availability requirements associated with UC platforms."

Critical Systems Availability

With Avaya Aura Virtualized Environment, all the critical systems availability features of Avaya Aura's server-based platform -- including software duplication, redundant session controls for Session Initiation Protocol access and a survivable core -- are maintained. That, the company said, drives business continuity and reduces risk in virtualized environments.

Avaya said virtualization allows businesses to easily expand UC functions and users without adding new equipment -- and to do it quickly by cutting deployment times. Companies with VMware cloud infrastructure in their data centers can integrate Avaya Aura applications onto their existing server environment.

Avaya Aura also extends virtualization to its call center application, Call Center Elite. With less equipment required, companies can add contact center agents more swiftly and cost-effectively, based on seasonal, sales and purchasing trends. This brings the unique ability to improve oversight and delivery of customer service using virtualization.

"To ensure top-notch customer service, virtualized Aura lets us ramp up contact centers quickly -- up to 20 percent faster. This is great for seasonal spikes, when we need to add resources on the spot," said Joe McCorkle, director of IT UC/Voice Services for RealPage Inc., which is a software-as-a-service (SaaS) products and services provider to the rental housing industry.

"We were able to set up a temporary, 70-agent contact center using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualized environment."
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Network Security
1.   Verizon Report Exposes Cyberthreats
2.   How Are Web Sites Post-Heartbleed?
3.   White House Updating Privacy Policy
4.   Target Hackers May Be Tough To Find
5.   Heartbleed Exploit Could Cost Millions


advertisement
How Are Web Sites Post-Heartbleed?
Questions on open source, security.
Average Rating:
Heartbleed Exploit Could Cost Millions
But it could have been prevented.
Average Rating:
Michaels: Nearly 3M Cards Breached
But the hack has been contained.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
White House Updating Online Privacy Policy
A new Obama administration privacy policy explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile apps and social media sites, saying much is in the public domain.
 

Navigation
Enterprise Security Today
Home/Top News | Network Security | Viruses & Malware | Hackers | Security Solutions | Mobile Security | Disaster Recovery | Windows Security
Data Security | EST Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.