May 15, 2012 9:24AM News as reported by the company:
Dept of Commerce, DoD cut costs and increase efficiency with LiveTime Service Manager -- Government IT meets the future of ITSM as the U.S. Department of Commerce, and Department of Defense (DoD) deploy LiveTime Service Manager
Newport Beach, CA, May 15, 2012 -- The U.S. Department of Commerce (DoC), and the Department of Defense (DoD) have successfully deployed LiveTime's Service Manager to provide streamlined ITSM services that save time, and reduce costs of Government IT resources.
With a $14B budget and 142,000 employees, the DoC used disparate IT systems to manage all of its business processes, from Request Fulfillment through to Problem, Change and Release Management. The DoC wanted to standardize on a single centralized service management product and identified the need for a scalable cloud-based solution based on ITIL 3 best practices with seamless visibility between processes and integrated across all business units.
A very high level of security was also a minimal requirement for a majority of DoC implementations, so LiveTime's private cloud solution was selected for DoC's own data centers. The deployment provides DoC management with a single consolidated view of all processes and business effectiveness with unparalleled ease of use.
The DoD has also significantly reduced its overall IT budget after replacing more than six separate Remedy installations with LiveTime Service Manager in a matter of weeks. Vital to the deployment's success was the transmission of data from other proprietary Asset Management systems to a centralized CMDB of internal assets and services for managing military support operations around the globe.
The DoD leveraged LiveTime's extensive web services API to feed the integrated CMDB inside LiveTime Service Manager. The improved transparency allows the DoD to handle a significantly greater volume of requests, incidents and change than ever before, to provide a higher standard of IT Service Management.
LiveTime 7, which is expected to debut in Q2 2012, continues to drive open standards and increase user productivity by offering unrivaled ease of use for an ITIL 3 certified application with seamless integration to over 30 enterprise products.
LiveTime Software is a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions available On Demand (SaaS) or On Premise (software, hardware or virtual appliance). Its forthcoming LiveTime 7 ITSM solution, based entirely on HTML5, is built on open standards and supports any client web browser with native clients available for iOS. LiveTime is used by hundreds global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte, and Disney.
About LiveTime Software
LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk solutions for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to streamline their services, lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
Anonymous Hackers Cop Plea to PayPal DDoS Attack They aren’t so anonymous anymore. Thirteen defendants pled guilty in federal court in San Jose to charges related to their involvement in the cyber-attack of PayPal’s Web site as part of the group Anonymous.
Cisco, HP Among Winners in Slowing Server Market Although the PC market is declining, the server industry is still posting gains, albeit slight ones. In the third quarter of 2013 worldwide server shipments grew 1.9 percent year-over-year, according to Gartner.
Here Comes the New USB Plug Time to get ready for a new USB plug. The new connector for USB 3.1 will be reversible, so a user can insert it with either side on the top, and it may be the only connector needed for many devices.
Mobile Technology Spotlight
Square Updates Its Credit Card Reader The mobile payment company founded by Twitter co-founder Jack Dorsey is out with a new credit card reader. Square's updated device, designed for smartphones, is slimmer and has more capabilities than earlier models.
T-Mobile Taps MetroPCS Spectrum To Speed Up LTE LTE data service has spread across the U.S., and T-Mobile is no exception, although with a reputation for slowness. Using spectrum gained through its acquisition of MetroPCS, T-Mobile aims to fix that.
Choices Abound in High-End Laptops Whether you're looking for something thin and light, or want a tablet that performs like a laptop, there's plenty to choose from if you're willing to spend a bit more for a high-end laptop computer.
Enterprise Technology Spotlight
Akamai Buys Prolexic, Joins Denial-of-Service Fight The $370 million acquisition of cybersecurity vendor Prolexic by Akamai Technologies will let Akamai hone technologies to lock down data centers and internal business apps against denial-of-service attacks.
Protecting Your Internet Accounts from Hackers Security experts say passwords for more than 2 million Facebook, Google and other accounts have been compromised and circulated. Here are some tips to help you secure your online accounts.
IBM Announces Industry-Specific Cloud Services Recognizing that a "one size fits all" approach does not always work, IBM is now offering a set of customized clouds for specific industries, like insurance and HR, as well as line-of-business buyers.