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THE ENTERPRISE SECURITY SUPERSITE. UPDATED ABOUT A MINUTE AGO.
You are here: Home / EST Contributed Content / TouchPoint Attendant Is Announced
Enghouse Interactive Unveils TouchPoint Attendant
Enghouse Interactive Unveils TouchPoint Attendant
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Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online -- Microsoft and Enghouse Interactive to demonstrate the Cloud-enabled attendant console at Enterprise Connect

Today from Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365.

Receptionists are the front line of any business and first impressions are critical. TouchPoint Attendant allows receptionists to be more productive and engaged with a gamification-style visual interface. Incoming calls appear animated as they travel dynamically and change color based on the caller’s wait time. TouchPoint Attendant empowers receptionists by leveraging the collaboration features of Office 365, including directories, email, IM, and presence.

“Enghouse understands communications and what it means to optimize people’s time,” said James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform, Microsoft Corp, “TouchPoint Attendant greatly enhances the voice experience for those critical frontline people in a business. We are excited to share Enghouse’s innovative breakthrough with both Enterprise Connect attendees and the thousands of enterprises worldwide for which Skype for Business is the preferred collaboration solution.”

TouchPoint Attendant Console takes minutes to download and install, and the company is offering a free 30-day trial. (Regular subscription pricing is as low as $54/month.)

In addition, Enghouse has over 400 customers using the company’s contact center products deployed in Skype for Business, totaling more than 10,000 active seats.

“We’ve listened to our customers and partners, who wanted something easy and effortless,” said John Cray, Enghouse’s Vice President of Product Management. “Simply download the application from our website and TouchPoint Attendant will have you routing calls more efficiently in a matter of minutes. There’s no learning curve and additional servers are not required. TouchPoint Attendant just starts working, whether you’re using an on-premise deployment of Skype for Business Server or Skype for Business Online.”

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has tens of thousands of customers worldwide, supported by a global network of partners across the company’s international operations.

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