Newsletters
The Enterprise Security Supersite NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Network Security Viruses & Malware Cybercrime Security Solutions More Topics...
Disaster Recovery
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Amazon
Amazon's Cloud Outage Offers Lessons for the Enterprise

By Jennifer LeClaire
October 23, 2012 2:18PM

Bookmark and Share
"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," said technology consultant Damian Bramanis. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."
 


It wasn't the first time Amazon Web Services saw outages -- and it probably won't be the last. Amazon's cloud service saw outages on the East Coast on Monday. Popular sites like Pinterest, Reddit, FastCompany and Flipboard went dark.

Could this give cloud computing a black eye? Or just Amazon's service? And why do the outages keep occurring? There are yet more questions than answers but analysts are weighing in on what the latest outage, which the hacker group Anonymous is taking credit for, means for the cloud.

Zeus Kerravala, principal analyst at ZK Research, told us the outage may give Amazon's customers cause for concern.

"As long as they've been selling cloud, you would think they would be one of the more stable cloud services," Kerravala said. "If Amazon is going to invest anywhere, they should invest to make sure this doesn't happen again."

Cloud Services Best Practices

Damian Bramanis, director of Advisory Services at Sentinus.com.au, said businesses need to use best practices for cloud services in order to avoid outages like the one Amazon just suffered. That, he said, means not putting all of your eggs in one basket, so cloud disasters don't become your disaster.

As he sees it, many cloud services can cope with failures by spreading the service across different data centers and availability zones. Businesses that followed this best practice model would have seen their operations continue despite the Amazon disruption.

"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," Bramanis said. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."

Fast Reactions to Outages

Quality of service is one of the top barriers to adopting cloud services for any companies, Sentinus.com.au reports. Bramanis said he's seeing businesses rate quality of service as the second-most important issue for cloud computing. The first is data security.

The good news is, cloud provider outages are typically handled swiftly. Reaction times have been promising, Bramanis said, and vendors are not only working hard to fix the problems, they're keeping customers informed with regular updates.

Kerravala said the flexibility an enterprise gains with the cloud outweighs the loss of control, "assuming that those outages are minimized. That makes the cloud provider you use very important. They are not all created equal."
 

Tell Us What You Think
Comment:

Name:

Dice Admin:

Posted: 2012-11-03 @ 5:30pm PT
As a consumer of cloud services, one should also keep in mind that, like many other services, the cloud is not fool-proof and we may need to find the check list we can look into while opting to use this service.

Here's Dice IT Wise offering some key suggestions you might want to look into, as we talk about cloud availability and security concerns.

http://www.diceitwise.com/gauging-the-availability-and-security-of-your-data-on-cloud-computing/

Phil:

Posted: 2012-10-23 @ 2:58pm PT
Here is a blog I wrote for Systems Watch on how multi availability zones can still not ensure your safe during a Amazon outage. http://www.systemswatch.com/blog/2012/10/amazon-web-services-outages-even-in-multi-az/

Also a helpful tool available to the public free for realtime health status of Amazon Elastic Compute Cloud EC2 in all http://www.systemswatch.com Good site to know quickly if its you are AWS.



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Disaster Recovery
1.   Microsoft Buys InMage Recovery Tech
2.   AWS' First 'City on Cloud' Awards
3.   Druva Debuts eDiscovery Solution
4.   Are Your Enterprise Assets at Risk?
5.   IBM Adds Disaster Recovery to SoftLayer


advertisement
Microsoft Buys InMage Recovery Tech
Will be integrated with Azure cloud.
Average Rating:
AWS' First 'City on Cloud' Awards
Winners presented best cloud solutions.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 

Navigation
Enterprise Security Today
Home/Top News | Network Security | Viruses & Malware | Cybercrime | Security Solutions | Mobile Security | Disaster Recovery | Windows Security
Data Security | EST Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.