Newsletters
The Enterprise Security Supersite NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Network Security Viruses & Malware Cybercrime Security Solutions More Topics...
EST Press Releases
Register for a certification exam.
Average Rating:
Rate this article:  
IBM Helps Businesses Expand Global Tech Support
IBM Helps Businesses Expand Global Tech Support

 
January 10, 2013 10:06AM
IBM Helps Growing Businesses Expand Global Technology Support
 


ARMONK, N.Y., 10 Jan 2013 -- IBM today announced the expansion of its leading technical support services to now provide small and medium-sized businesses with the ability to offer global technology support to their customers, regardless of their location. As the imperative for businesses to expand into global markets continues, IBM provides them with comprehensive single-source technical support services for a fraction of the cost of maintaining in-house skills or multiple regional service contracts.

IBM's new Managed Vendor Support Services gives clients the opportunity to scale their technical support offerings globally-at their own pace- via access to IBM's global reach, highly skilled technical professionals, worldwide parts network and logistics expertise. More than just cost cutting, the new service helps growing companies calibrate the technical support needed by their customers in specific locations around the world and adjust the technical support model required. For example, small and mid-sized companies ranging from retail operations, to electronic game manufacturers to medical device providers can now easily cater to their customers' technical support needs around the globe.

Riverbed Technology, a company specializing in IT performance solutions, approached IBM shortly after going public in 2006 to help with its technical support and customer service offerings in order to remain competitive. The Riverbed® technical support team collaborated with IBM's field service organization to deliver on-site services that minimized system downtime for customers. As a result, Riverbed has improved the performance of their customers' applications and network access to their data, while increasing transmission speeds by 5 to 50 times and in some cases up to 100 times.

"By working with IBM, Riverbed is able to optimize solutions for our customers to increase the value of their existing IT infrastructure and the performance of their mission-critical applications," said Scott Downie, senior vice president of worldwide support, Riverbed. "IBM gave us the opportunity to focus on IT innovation, and helped us liberate businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility-all while eliminating the need to increase bandwidth, storage or servers."

The MVSS services brings a full technical support capability to clients and their worldwide customers, including call-center support, customer problem resolution and engineering support, onsite services, as well as parts inventory management, stocking and delivery.

"Through the expansion of Managed Vendor Support Services, IBM can help businesses of all sizes meet service level expectations and act as a trusted IT advisor," said Juhi Jotwani, vice president, Multi-Vendor Services, Technical Support Service. "As a result, companies don't have to spend their time coordinating technical support services. And a single focal point may help to hasten recovery from, and potentially prevent the occurrence of outages."

With 30 years of post-sales technical support experience-and thousands of certified professionals who offer services in 209 countries covering 127 languages-IBM can support clients' global coverage needs while helping to mitigate risks and enhance business efficiency. Moreover, by leveraging IBM's highly skilled personnel, businesses can save the time and cost of hiring, training or retaining staff to support expanding business opportunities or new products.

ABOUT IBM

For more information, please visit: http://www.ibm.com/services/managedsupport.
 

Tell Us What You Think
Comment:

Name:

Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 

Mobile Technology Spotlight
Is the Amazon Fire Phone a Winner?
A late entry into a packed category of smartphones, Amazon's Fire phone offers a variety of unique features. Now, the reviewers are assessing if they're enough to make the phone stand out.
 
Review: Amazon Fire Offers New Ways To Use Phones
The Fire phone uses Android, but Amazon has modified it to the point that it's barely recognizable. That means the phone offers new ways to navigate, discover and, of course, shop.
 
Apple Patent for Smart Watch Comes to Light
Does a new smart watch patent issued to Apple provide a preview of the expected wearable from the tech giant? Some Apple-watchers are parsing the patent for signs of the coming product.
 

Navigation
Enterprise Security Today
Home/Top News | Network Security | Viruses & Malware | Cybercrime | Security Solutions | Mobile Security | Disaster Recovery | Windows Security
Data Security | EST Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.